SMITIL® Foundation (Version 5)

A comprehensive introduction to modern digital product and service management

The ITIL® Foundation (Version 5) course provides a modern introduction to digital product and service management, reflecting how organizations today must navigate rapidly evolving technology, increasing complexity, and the shift toward human‑centric, sustainable, and AI‑enabled service environments. It presents the ITIL framework as a holistic and practical system that integrates value co‑creation, end‑to‑end lifecycle management, governance, continual improvement, and the Four Dimensions of Product and Service Management, all supported by clear models such as the ITIL Value System and the Product and Service Lifecycle. Through scenario‑based learning, learners gain real‑world insight into how digital products and services are discovered, designed, built, delivered, and improved collaboratively across teams, equipping them with the foundational knowledge required for the ITIL Foundation exam and preparing them for further professional development within the ITIL qualification scheme.