SM ITIL® Transition (Version 5)

Who is this course for

• ITIL v3 Experts who need to transition their certification to ITIL Version 5


• ITIL 4 Managing Professionals moving to the ITIL Version 5 framework


• Senior IT service managers and service owners responsible for end‑to‑end services


• Transformation leads and programme managers delivering complex change initiatives


• Operations and technology leaders accountable for service performance and value delivery


• Consultants and advisors supporting IT service management and digital transformation

Purpose of the course

The purpose of this course is to bridge existing ITIL knowledge into the ITIL Version 5 framework, enabling professionals to operate confidently across digital products, services, experience, and transformation. It prepares learners for the ITIL Managing Professional Transition exam while equipping them to lead complex, value‑driven change in modern, AI‑influenced service environments.

You will learn how to

You will learn how to

• Apply the ITIL Product and Service Lifecycle across digital products and services


• Integrate product, service, and experience perspectives to enable value co‑creation


• Design, analyse, and optimise value streams and operating models


• Apply the ITIL Transformation Model to large‑scale organisational change


• Select appropriate governance, execution, and learning approaches based on context


• Use advanced ITIL tools including value stream mapping, OKRs, maturity models, and complexity thinking


• Understand and apply AI governance using the ITIL AI Capability Model


• Integrate ITIL with DevOps and PRINCE2 for end‑to‑end value delivery


• Prepare for and successfully pass the ITIL® Managing Professional Transition (Version 5) examination

Benefits for you as an individual

This course enables you to retain the value of your existing ITIL investment while gaining a modern, future‑proof skillset aligned to ITIL Version 5. You will develop stronger strategic thinking, improved decision‑making in complex environments, and confidence in applying ITIL across products, services, experience, and transformation. Successful completion enhances your professional credibility and positions you for senior leadership and advisory roles.

Benefits for your organisation

Organisations benefit from leaders who can apply ITIL Version 5 coherently across strategy, operations, and transformation. Certified Managing Professionals help reduce transformation risk, improve service quality, align technology with business outcomes, and embed continual improvement. The course supports stronger governance, better integration with DevOps and project management, and more effective use of AI and automation.