SM ITIL® Strategy (Version 5)

Who is this course for

• IT and digital leaders responsible for setting strategic direction and enabling transformation


• Service management and ITSM professionals seeking to extend their capability into strategic management


• Portfolio, programme, product, and change managers involved in strategic initiatives and investment decisions


• Consultants and advisors supporting organisations with digital strategy, operating model design, or transformation


• Senior professionals and aspiring leaders pursuing the ITIL® Strategic Leader (Version 5) pathway

Purpose of the course

The purpose of this course is to enable learners to understand and apply ITIL® Strategy (Version 5) principles and practices to design, implement, and adapt effective strategies for digital products and services. The course also prepares candidates for the official ITIL® Strategy (Version 5) certification exam and supports progression toward ITIL® Strategic Leader designation.

You will learn how to

• Recall core ITIL® concepts including the ITIL Guiding Principles, the ITIL Value System, the ITIL Product and Service Lifecycle, and the ITIL Four Dimensions of Product and Service Management


• Explain key strategy concepts such as purpose, vision, values, digital strategy, and digital transformation


• Understand and respond to strategy challenges in volatile, uncertain, complex, and ambiguous (VUCA) environments


• Apply the ITIL® Strategy Management Model, including both the strategy development and strategy implementation lifecycles


• Analyse internal and external signals using techniques such as PESTLE analysis and organisational capability assessment


• Align strategy with organisational purpose, business models, operating models, and stakeholder expectations


• Translate strategic intent and decisions into actionable initiatives and implementation plans


• Evaluate, adapt, and refine strategy through continual learning, feedback, and reflection

Benefits for you as an individual

This course strengthens your ability to think and act strategically in complex digital environments. You will gain confidence in analysing strategic context, making informed decisions, and translating intent into execution. Successfully completing the course enhances your professional credibility, supports career progression into senior leadership roles, and prepares you for the ITIL® Strategy (Version 5) certification exam.

Benefits for your organisation

Organisations benefit from improved strategic alignment, clearer decision-making, and more effective execution of change initiatives. Applying ITIL® Strategy enables evidence-based planning, stronger governance, better risk management, and sustained value creation. The framework supports adaptability, resilience, and continuous improvement across digital products and services.

Prerequisites

Additional Exam Information

• Exam format: Multiple-choice


• Closed Book


• Number of questions: 40


• Duration: 90 minutes. /li>
  
• Pass mark: 65% (26 out of 40)

Pre-Coursework