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Fast‑Track Your ITIL Knowledge to Digital Product & Service Management
Descriptions
Who is this course for
ITIL 4 Foundation certified professionals looking to take the ITIL Foundation Version 5 Bridging examination.
Purpose of the course
To enable existing ITIL Foundation certified professionals to bridge their knowledge to ITIL Version 5, ensuring they can confidently apply modern best practices for managing digital products and services in an AI‑enabled, value‑driven organisation.
You will learn how to
- Understand the key differences between ITIL 4 and ITIL Foundation (Version 5)
- Explain digital product and service management concepts
- Describe service relationships, roles, and service journeys
- Apply the ITIL Value System (ITIL VS) in real organisational contexts
- Understand governance and the ITIL Guiding Principles
- Use the ITIL Product and Service Lifecycle Model and value chain activities
- Map and manage value streams
- Apply continual improvement across products and services
- Understand the Four Dimensions of Product and Service Management
- Recognise how AI, automation, and sustainability are embedded in ITIL
- Understand how ITIL integrates with PRINCE2® and DEVOPS INSTITUTE® frameworks
Benefits for you as an individual
This course rapidly updates your ITIL knowledge to the latest global best practice, giving you confidence in applying modern digital product and service management concepts. You’ll gain a strong understanding of governance, value creation, AI integration, and sustainability, while achieving the ITIL Foundation (Version 5) certification to enhance your professional credibility and career progression.
Benefits for your organisation
Your organisation benefits from professionals who understand how to co‑create value, manage digital products and services end‑to‑end, and align service management with strategy, governance, and sustainability. This leads to improved service quality, clearer decision‑making, stronger governance, and better integration with agile, DevOps, and project management approaches.
Prerequisites
You must hold a current ITIL 4 Foundation certifciateIntroduction & The New ITIL
- Evolution of ITIL to Version 5
- From IT service management to digital product and service management
Digital Product & Service Management
- Products, services, digital products, and digital services
- Service offerings and value co-creation
Service Relationships
- Service provider, service consumer, and product vendor roles
- Basic, cooperative, and collaborative service relationships
- Service journeys, customers, users, and sponsors
The ITIL Value System (ITIL VS)
- Guiding Principles
- Governance
- Value chain
- Management practices
- Continual improvement
Governance & Guiding Principles
- Governance of digital technology
- Engage, evaluate, direct, and monitor
- Applying the ITIL Guiding Principles in practice
Product & Service Lifecycle and Value Chain
- Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support
- How management practices enable value creation
Value Streams
- Core and enabling value streams
- Value stream mapping and management
Continual Improvement
- The ITIL Continual Improvement Model
- Embedding improvement across the organisation
Four Dimensions & AI Integration
- Organisations and People
- Information and Technology including AI
- Partners and Suppliers
- Value Streams and Processes
Integration with Other Frameworks
- ITIL and PRINCE2®
- ITIL and DEVOPS INSTITUTE®
Additional Exam Information
- Format: Multiple choice
- Duration: 60 minutes
- Certification: ITIL® Foundation (Version 5) digital certificate and badge
- Examination Institute: PeopleCert
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