Decision-Making in Action: A Live Simulation
Course Code: ClaPeop7404
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An immersive simulation that strengthens decision-making, collaboration, and commercial awareness in complex, real-world conditions
A practical, team-based simulation where participants step into the role of a senior management team overseeing a live customer operation.
- Teams respond to a series of realistic, time-bound scenarios.
- Each decision directly impacts profit, cost control and customer morale.
- Outcomes carry forward, so early decisions shape later challenges.
- Teams must reach consensus, not quick votes, requiring discussion, alignment and trade-offs.
- Includes moments of individual decision-making and split-team working to mirror real-world pressure.
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