PDL Decision-Making in Action: A Live Simulation

Course Code: ClaPeop7404

Duration

0.5 Day(s)

Course Type

Private only

Max Delegates

24

Delivery Style

Classroom

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No upcoming Scheduled Courses. Contact us for information on booking a private course or join the waiting list for a public event.

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An immersive simulation that strengthens decision-making, collaboration, and commercial awareness in complex, real-world conditions

A practical, team-based simulation where participants step into the role of a senior management team overseeing a live customer operation.

  • Teams respond to a series of realistic, time-bound scenarios.
  • Each decision directly impacts profit, cost control and customer morale.
  • Outcomes carry forward, so early decisions shape later challenges.
  • Teams must reach consensus, not quick votes, requiring discussion, alignment and trade-offs.
  • Includes moments of individual decision-making and split-team working to mirror real-world pressure.

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