Ag User Story Masterclass

Who is this course for

This course will be of use to Product Owners, business analysts, development teams and end users - in fact anyone who is involved in creating product in an Agile environment.

Purpose of the course

User Stories look deceptively simple, but using them effectively takes more than just sitting down with a customer and a Post-It note. This course will arm you with a host of practical skills to write effective User Stories, set acceptance criteria against them and build them into a comprehensive, readily understandable map of functionality.

You will learn how to

• Deliver efficient and effective support in the Service Desk environment


• Use best practice skills to deal effectively with a variety of situations


• Identify customer needs and motivations


• Handle difficult situations


• Work in a Highly effective SD team

Benefits for you as an individual

User Stories are unusual, in that to write truly meaningful ones, a broad spectrum of individuals is necessary. Whether you're a developer, business analyst, tester, business stakeholder of potential user - having a good understanding of User Stories will help you towards your collect goal - building excellent product.

Benefits for your organisation

User Stories have become a recognised way of keeping products customer-focussed. They are particularly powerful when used in and iterative and incremental approach as they encourage the development of discrete chunks of functionality.