SM ITIL® Foundation version 5

Who is this course for

• IT and business professionals


• Service management practitioners


• Project, product, and service managers


• Students or early‑career professionals


• Executives and leaders

Purpose of the course

This course provides learners with a solid foundational understanding of the ITIL® Version 5 framework, enabling them to navigate and apply key concepts of digital product and service management in modern, technology‑driven environments. The course equips participants with the knowledge required to understand how value is co‑created through digital services, how the ITIL Value System and Product and Service Lifecycle operate, and how guiding principles, governance, and continual improvement come together to support effective service delivery. It also prepares learners to sit the ITIL Foundation exam.

You will learn how to

• Understand key concepts of digital product and service management


• Define roles in service relationships


• Apply the ITIL Four Dimensions


• Understand the ITIL Value System (SVS)


• Apply ITIL Guiding Principles


• Understand lifecycle activities


• Understand service quality and SLAs


• Identify how value streams are mapped and improved

Benefits for you as an individual

As an individual, this course enables you to build a strong understanding of how digital products and services create value, giving you clarity on your role within modern, technology‑enabled organisations. You gain a shared professional language that enhances collaboration, along with access to structured, practical guidance that supports both your current responsibilities and future growth. The course helps you adapt to evolving business and technology trends, provides context for other management and technical frameworks, and opens clear pathways for professional development through globally recognised ITIL certifications.

Benefits for your organisation

For organisations, adopting ITIL provides a practical, adaptable, and sustainable approach to managing digital products and services end‑to‑end. It helps establish a clear digital strategy, ensures work is focused on value creation, and improves the organisation’s ability to respond quickly to changing business and technology needs. ITIL strengthens governance, enhances collaboration across teams, optimises workflows, and balances innovation with effective risk management. It also supports consistent, high‑quality service delivery, builds stronger relationships with partners and suppliers, and promotes a common language and culture that improves communication and alignment across the organisation.

Prerequisites

Additional Exam Information

• Multiple choice, closed book


• 40 questions


• 26/40 or 65% required to PASS


• Closed Book