SM Controls and Compliance Workshop

Who is this course for

Anybody within the organisation that is exposed to, uses or designs controls to assure and protect IT services and systems and the business processes that they support. This could include Service Managers, security-related roles, technical roles and business process stakeholders.

Purpose of the course

To provide delegates with the ability to apply governance, management and control principles to the design and audit of controls in a service management or other environments.

You will learn how to

• Understand the role of stakeholders in defining controls.


• Assure business value through appropriate control design, measurement and improvement.


• Evaluate existing design and establish control capability.

Benefits for you as an individual

Better understanding of the role of controls, compliance and governance. As well as developing an understanding around the design and use of management and governance principles in controls.

Benefits for your organisation

Controls that are more focused on the assurance of business value and greater awareness of the importance of following and adhering to governance in order to align with business objectives.